Complaints procedure

We intend to give  efficient and professional service in all respects, but if you are not satisfied with the way your matter is being handled or the service which we provide, below is the complaints procedure:

•  In the first instance discuss the matter with the person dealing with your case (Mrs Perera)
• If that doesn't resolve the matter to your satisfaction, please contact the principal partner of the firm, Mr Mahinda Perera.

In order for you to make a complaint to the Legal Ombudsman you must have competed the above complaints handling procedure for the firm (according to the Amended Rule 2.05 of the Solicitors Code of Conduct 2007).

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint; and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them directly. Their Contact details are:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk 

Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ

The SRA is a further source of assistance. Visit their website to see how you can raise a concern to the Solicitors Regulation Authority, their website address is www.sra.org.uk/consumers/problems/report-solicitor

[You can obtain a copy of the full complaint's procedure on request from us]